Eiva Moderation Policy

1. Purpose

Eiva is a social platform for private audio and video calls. We moderate the platform to prevent abuse, harassment, fraud, illegal activity, and content that harms users — especially minors. Our goal is a respectful environment where users aged 18+ can connect safely.

2. What We Moderate

• User profiles and account behaviour
• Audio and video calls (metadata and reports — we do not routinely record calls unless required by law or safety review)
• Reports submitted by users (Report / Block features)
• Suspicious activity flagged by automated systems (spam, bots, policy violations)
• Payment or wallet abuse related to platform misuse

3. Prohibited Conduct

The following are strictly prohibited on Eiva (see Community Guidelines for full details):

• Harassment, threats, bullying, hate speech, or discrimination
• Sexual content, nudity, or explicit behaviour — especially involving minors (zero tolerance)
• Impersonation, fake profiles, or catfishing
• Requests for money, OTP, bank details, or personal data for harmful purposes
• Spam, commercial promotion, MLM, or unauthorized advertising
• Recording or sharing calls without consent
• Any activity that violates Indian law or applicable local laws

4. How Moderation Works

We use a combination of:

• User reporting — Report and Block tools in the app
• Automated systems — Detection of spam, bots, and suspicious patterns
• Human review — Trained moderators review escalated or serious reports
• Account verification — Phone OTP login and additional checks where required

Moderation decisions are based on our policies, severity of the violation, and user safety risk.

5. How to Report

If someone violates our rules:

• Use Block immediately to stop contact
• Use Report in the app and select the reason
• Email us at eiva.apps@gmail.com with details (username, date/time, description)

Reports related to child safety receive immediate priority. See our Child Safety Policy.

6. Enforcement Actions

Violation level	Typical action
Minor / first-time	Warning or temporary restriction
Repeated misconduct	Temporary suspension or feature limits
Serious harm or safety risk	Immediate permanent ban
Illegal activity / CSAM	Permanent ban + report to authorities

We may withhold or forfeit wallet balance or virtual items linked to banned accounts where permitted by law and our Cancellation Policy.

7. Response Timelines

• General reports: Reviewed within 24–48 hours where possible
• Child safety / urgent harm: Prioritized for immediate review
• Grievance complaints (India): Acknowledged within 72 hours; resolved within 30 days as per IT Rules, 2021

8. Appeals

If you believe your account was restricted or banned in error, email eiva.apps@gmail.com with subject “Moderation Appeal” and your registered phone number. We will review and respond when a genuine error is found. Decisions involving serious safety violations are usually final.

9. Law Enforcement

We cooperate with law enforcement and regulatory authorities when required under the Information Technology Act, 2000 and other applicable laws. Illegal content may be preserved and shared with authorities as legally required.

10. Changes to This Policy

We may update this Moderation Policy from time to time. The “Effective Date” at the top will change when updates are posted. Continued use of Eiva means you accept the updated policy.

11. Contact

Protonyx Innovations LLP
Unit No 309, 3rd Floor, Tower A, Sas Tower, Gurgaon, Gurugram - 122001, India (IN)
Email: eiva.apps@gmail.com