Eiva Moderation Policy
Effective Date: 4 June 2026
This Moderation Policy explains how Protonyx Innovations LLP (“we”, “us”, “our”), operator of the Eiva app and website, monitors, reviews, and enforces rules to keep our audio and video call platform safe. It works together with our Community Guidelines, Terms & Conditions, and Child Safety Policy.
1. Purpose
Eiva is a social platform for private audio and video calls. We moderate the platform to prevent abuse, harassment, fraud, illegal activity, and content that harms users — especially minors. Our goal is a respectful environment where users aged 18+ can connect safely.
2. What We Moderate
- User profiles and account behaviour
- Audio and video calls (metadata and reports — we do not routinely record calls unless required by law or safety review)
- Reports submitted by users (Report / Block features)
- Suspicious activity flagged by automated systems (spam, bots, policy violations)
- Payment or wallet abuse related to platform misuse
3. Prohibited Conduct
The following are strictly prohibited on Eiva (see Community Guidelines for full details):
- Harassment, threats, bullying, hate speech, or discrimination
- Sexual content, nudity, or explicit behaviour — especially involving minors (zero tolerance)
- Impersonation, fake profiles, or catfishing
- Requests for money, OTP, bank details, or personal data for harmful purposes
- Spam, commercial promotion, MLM, or unauthorized advertising
- Recording or sharing calls without consent
- Any activity that violates Indian law or applicable local laws
4. How Moderation Works
We use a combination of:
- User reporting — Report and Block tools in the app
- Automated systems — Detection of spam, bots, and suspicious patterns
- Human review — Trained moderators review escalated or serious reports
- Account verification — Phone OTP login and additional checks where required
Moderation decisions are based on our policies, severity of the violation, and user safety risk.
5. How to Report
If someone violates our rules:
- Use Block immediately to stop contact
- Use Report in the app and select the reason
- Email us at eiva.apps@gmail.com with details (username, date/time, description)
Reports related to child safety receive immediate priority. See our Child Safety Policy.
6. Enforcement Actions
| Violation level | Typical action |
|---|---|
| Minor / first-time | Warning or temporary restriction |
| Repeated misconduct | Temporary suspension or feature limits |
| Serious harm or safety risk | Immediate permanent ban |
| Illegal activity / CSAM | Permanent ban + report to authorities |
We may withhold or forfeit wallet balance or virtual items linked to banned accounts where permitted by law and our Cancellation Policy.
7. Response Timelines
- General reports: Reviewed within 24–48 hours where possible
- Child safety / urgent harm: Prioritized for immediate review
- Grievance complaints (India): Acknowledged within 72 hours; resolved within 30 days as per IT Rules, 2021
8. Appeals
If you believe your account was restricted or banned in error, email eiva.apps@gmail.com with subject “Moderation Appeal” and your registered phone number. We will review and respond when a genuine error is found. Decisions involving serious safety violations are usually final.
9. Law Enforcement
We cooperate with law enforcement and regulatory authorities when required under the Information Technology Act, 2000 and other applicable laws. Illegal content may be preserved and shared with authorities as legally required.
10. Changes to This Policy
We may update this Moderation Policy from time to time. The “Effective Date” at the top will change when updates are posted. Continued use of Eiva means you accept the updated policy.
11. Contact
Protonyx Innovations LLP
Unit No 309, 3rd Floor, Tower A, Sas Tower, Gurgaon, Gurugram - 122001, India (IN)
Email: eiva.apps@gmail.com