Eiva – Frequently Asked Questions

1. What is Eiva?

Eiva is a safe social app for private audio and video calls with real people. It focuses on genuine connections, not fake profiles or toxicity.

2. Who can use Eiva?

Eiva is for users aged 18 and above to maintain a safe and mature environment.

3. Is my data safe on Eiva?

Yes. We prioritize privacy: encrypted communication, no sale of personal data to third parties, and account deletion on request. See our Privacy Policy.

4. How does Eiva detect fake profiles?

Mobile verification, behaviour-based moderation, manual review, and spam/bot detection. Suspicious activity leads to deactivation.

5. How does Eiva keep the community safe?

Strict Community Guidelines, real-time moderation, and zero tolerance for abuse, bullying, hate speech, or explicit content.

6. What if someone misbehaves?

Use Report or Block immediately. Our team reviews reports within 24–48 hours.

7. Is Eiva free to use?

Core features are free. Optional paid features (wallet, coins, premium calls) may be available.

8. How can I delete my account?

Use Settings → Account → Delete Account, or email eiva.apps@gmail.com. See Account Deletion Policy.

9. What is Eiva’s vision?

To make online connections real, safe, and meaningful. Mission: “Friends. Not followers.”

10. How can I report a bug or share feedback?

Email eiva.apps@gmail.com or use in-app Support.